Technical Support

Need Help Viewing the Site?

This Web site was built using HTML, CSS, and Javascript and can be viewed in any modern Web browser.

Articles and other content are provided in Adobe PDF format. They can be viewed by using Adobe's free Adobe Reader or any other software that can read PDFs. If you have the Adobe Reader installed and are still having trouble viewing PDF files, please see Adobe's list of troubleshooting tips.

eCompanions provide audio, video, photographic, and text-based support for many articles. Where appropriate these resources are presented as a timed slideshow permitting navigation to the previous or next slide or to any slide via the thumbnail index. Click on a slide to 1) see an enlarged photo, 2) hear audio, or 3) watch video. Slideshow-based eCompanions require Javascript. If you need help, learn how to enable and activate javascript in your web browser. Video and audio resources on this website are presented via HTML5 utilizing video encoded in mpeg4 and webm formats and audio encoded in mp3 format. You will need to use a web browser capable of supporting HTML5.

Browsers with required HTML5 support

If you prefer to use another web browser, you may want to test your browser’s support for HTM5.

mobile close